Shipping Policy

 

At Braxomire we want your new pieces to arrive safely and on time. All orders are shipped with a tracked shipping method, so you always know where your package is. On this page you will find everything you need to know about shipping costs, delivery times and what to do if something goes wrong.

 

Where We Deliver

 

We currently deliver to addresses in the Netherlands only. Your order is shipped from one of our partner warehouses in Germany or France. Because these shipments stay within the European Union, you will never have to pay import duties, customs fees or extra taxes on delivery. All prices on our website already include Dutch VAT.

 

Shipping Options and Costs

 

You can choose between two shipping options at checkout:

 

Standard shipping

Cost: free

Delivery time: 4 to 5 business days

 

Insured express shipping

Cost: € 4.95

Delivery time: 2 to 3 business days

Your package is fully insured during transport and is handled with priority.

 

Free standard shipping applies to every order, with no minimum order amount. You do not need a discount code; the shipping option you choose is applied automatically at checkout.

 

Delivery Times

 

Delivery times are counted in business days, Monday to Friday, excluding public holidays, from the moment your order has been confirmed. Orders placed on a weekend or public holiday are processed on the next business day.

 

The delivery times above are estimates. During busy periods, such as sales, holidays or the end of the year, processing and delivery may take a little longer. If your order is delayed, we will let you know. If we have not delivered your order within 30 days of placing it, you may cancel your order free of charge and we will refund the full amount you paid.

 

Order Confirmation and Tracking

 

After placing your order, you will receive an order confirmation by email. As soon as your order has been shipped, we will send you a second email with a tracking link so you can follow your package until it arrives.

 

Please note that an order may be delivered in more than one package, for example if the products are shipped from different warehouses. In that case you will receive a tracking link for each package.

 

Changing or Cancelling Your Order

 

Would you like to change or cancel your order? Please contact us as soon as possible at support@braxomire.com or call +31 6 13193506. As long as your order has not yet been shipped, we will do our best to adjust it. Once your order has been shipped, it can no longer be changed, but you can still use your right of withdrawal as described in our Returns and Refunds policy.

 

Delivery Address

 

Please make sure your delivery address is complete and correct when placing your order. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If you notice a mistake, contact us right away and we will try to correct it before your order is shipped.

 

If you are not at home when the carrier arrives, the package will usually be delivered to a neighbour or taken to a nearby pick up point. The carrier will leave a note or send you a message with the details.

 

Large Items and Furniture

 

Some larger pieces of furniture may be delivered by a specialised carrier. In that case the delivery is made to the front door or the ground floor of your address. If this applies to your order, we will let you know in advance.

 

Damaged, Missing or Lost Packages

 

Please check your package carefully when it arrives. If the outer packaging is visibly damaged, we recommend noting this with the carrier on delivery if possible.

 

If a product arrives damaged, or if something is missing from your order, please send an email to support@braxomire.com within 5 business days of delivery. Include your order number, a short description of the problem and clear photos of the damage and the packaging. We will then find a solution for you as quickly as possible, such as a replacement or a refund.

 

If your tracking information shows that your package has been delivered but you have not received it, please check with your neighbours and your local pick up point first. If you still cannot find it, contact us and we will investigate it with the carrier.

 

Questions

 

Do you have a question about shipping or about your order? We are happy to help.

 

Email: support@braxomire.com

Phone: +31 6 13193506