Returns and Refunds

 

We choose every piece in our collection with care. Still, it can happen that something does not look quite right in your home or is not what you expected. In that case, we are happy to help you return it.

 

Your 14 Day Right of Withdrawal

 

You can cancel your purchase within 14 days without giving a reason. This period starts on the day after you receive your order. If your order was delivered in several packages, the 14 days start on the day after you receive the last package.

 

After letting us know that you want to return your order, you have another 14 days to send the products back to us.

 

How to Return Your Order

 

Step 1: Let us know

Send an email to support@braxomire.com within 14 days of receiving your order. Please include your name, order number and the products you would like to return. You may also include the reason for your return, but this is not required.

 

Step 2: Receive the return instructions

We will reply with the return address and any instructions you need. Please do not send your return before you have received these, so that it can be processed quickly.

 

Step 3: Pack your items

Pack the products carefully, preferably in the original packaging and with all parts, accessories and assembly materials included. Furniture, lighting and glass or ceramic items can be fragile, so please make sure they are well protected during transport.

 

Step 4: Send your return

Send your package to the address we provided within 14 days of notifying us. We recommend using a tracked shipping method and keeping your proof of shipment until your refund has been processed.

 

Step 5: Receive your refund

Once we have received and checked your return, we will process your refund.

 

Return Conditions

 

During the 14 day period, please handle the products and their packaging with care. You may inspect a product in the same way you would in a shop, but please do not use it. Items should be returned complete, undamaged and preferably in their original packaging.

 

If a product shows signs of use or damage beyond what is needed to inspect it, we may deduct the loss in value from your refund.

 

Bundles and sets must be returned as a complete set. Free gifts that came with your order should be returned together with the products they came with.

 

Products That Cannot Be Returned

 

The right of withdrawal does not apply to:

 

Products that have been made to your specific wishes or measurements.

Products that cannot be returned for reasons of hygiene once the seal or protective packaging has been removed.

 

Return Costs

 

The cost of sending your return back to us is at your own expense. Shipping costs depend on the size and weight of the package and the carrier you choose. For large furniture items, please contact us first so we can let you know the most suitable way to return them.

 

Refunds

 

We will refund the full amount you paid for the returned products, including the original standard shipping costs, within 14 days of receiving your withdrawal notice. We may wait to issue the refund until we have received the products back or until you have shown proof that you have sent them, whichever comes first.

 

If you chose insured express shipping, the extra cost of € 4.95 is not refunded, as we only have to refund the cost of the cheapest standard delivery option.

 

Your refund will be made using the same payment method you used for your order. Depending on your bank or payment provider, it may take a few business days before the amount appears in your account. We will send you an email as soon as your refund has been processed.

 

Exchanges

 

Would you prefer a different product, colour or size? We do not offer direct exchanges at the moment. You can simply return your order for a refund and place a new order for the item you would like.

 

Damaged or Defective Products

 

Did your order arrive damaged, or does a product have a defect? We are sorry about that and will make it right. Please email us at support@braxomire.com within 5 business days of delivery with your order number, a short description of the problem and clear photos of the damage or defect and the packaging.

 

We will review your request as quickly as possible and get back to you with a solution, such as a replacement, a repair or a full refund. In the case of damaged or defective products, you do not pay any return costs.

 

This does not affect your statutory rights. Under Dutch law, every product must be suitable for normal use. If a defect appears later, please contact us and we will look for a solution together.

 

Questions

 

If you have any questions about returning your order, please get in touch. We are happy to help.

 

Email: support@braxomire.com

Phone: +31 6 13193506